Title
RESOLUTION NO. 2015-117 OF THE CITY COUNCIL OF THE CITY OF CHULA VISTA APPROVING A TWO-PARTY AGREEMENT BETWEEN THE CITY OF CHULA VISTA AND UNIQUE MANAGEMENT SERVICES, INC., TO PROVIDE COLLECTION AGENCY SERVICES FOR UNPAID LIBRARY FINES AND FEES
Body
RECOMMENDED ACTION
Recommended Action
Council adopt the resolution.
Body
SUMMARY
UMS is currently providing the Library their specialized library collection agency services. The Library has been using UMS since 2006 (See Attachment for existing agreement).
ENVIRONMENTAL REVIEW
Not Applicable
BOARD/COMMISSION RECOMMENDATION
Not Applicable
DISCUSSION
Unique Management Services, (UMS), has provided specialized collection agency services to Chula Vista Public Library since 2006. This is because UMS is a sole source provider to libraries such as ours who use Innovative Interfaces as their ILS (Integrated Online System). The UMS program communicates with the library's system on a daily basis updating and reporting patron records with fines over $25 saving the library many hours of administrative staff time. Also, UMS developed and utilizes the "gentle nudge" technique that does not alienate patrons and encourages them not just to pay their fines but to return materials. In fiscal year 2013/14, $80,422.93 in materials and fines were recovered at a cost of $19,299.53.
DECISION-MAKER CONFLICT
Staff has reviewed the decision contemplated by this action and has determined that it is not site specific and consequently, the 500-foot rule found in California Code of Regulations section 18705.2(a)(11), is not applicable to this decision. Staff is not independently aware, and has not been informed by any City Council member, of any other fact that may constitute a basis for a decision maker conflict of interest in this matter.
LINK TO STRATEGIC GOALS
The City's Strategic Plan has five major goals: Operational Excellence, Economic Vitality, Healthy Community, Strong and Secure Neighborhoo...
Click here for full text